ORDER PROCESSING and SHIPPING

Upon receiving your order, you will receive a confirmation via email. All orders include applicable sales tax and freight charges. Our standard processing time is four days from order receipt, plus transit time to your location. While credit cards are authorized upon order placement, actual charges occur on the day of shipment. Once shipped, you'll receive another email detailing the total amount charged and shipping information for tracking. Insurance is available for orders, with an additional expense for the customer. Currently, we only ship within the United States. For international shipments, additional freight charges apply.

INSPECTION

Upon receiving your items, promptly inspect them. If any parts are missing or incorrect, contact us within three days of receipt. Please keep all contents in their original packaging.

DAMAGE and SHORTAGE POLICY

In the event of damage upon arrival, contact us immediately by phone, fax, or email. Retain all original packaging and wait for a Return Merchandise Authorization Number before returning items. Any shortages or damages must be noted on the delivery bill of lading. Failure to do so implies acceptance of the material's condition. If damage becomes apparent after the initial inspection, you have three days to file a claim. We'll assist in filing your claim with the transportation company and mediate until resolution.

REFUSED SHIPMENTS

Customers are responsible for freight charges if an order is refused. Custom orders are non-returnable, and returned materials are subject to a 25% restocking fee.

PAYMENT

All payments for materials must be made in advance. We accept Mastercard, Visa, and American Express. If you're a registered contractor and wish to establish a line of credit, please contact our office and ask for Aaron at (208) 520-4058.